top of page

Privacy Policy

Effective Date: 20.03.26

 

1. Introduction

SnugglNest (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our online store hosted on Wix.

Business Details:
SnugglNest
Walsall, United Kingdom
Email: snugglnestt@gmail.com
Phone: 07756484610

Although we primarily sell to customers outside the European Union, we comply with the General Data Protection Regulation (GDPR) to ensure a high standard of data protection.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Identity and Contact Data

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

b. Transaction Data

  • Details of products purchased

  • Order history

  • Payment status

c. Technical Data

  • IP address

  • Browser type and version

  • Time zone setting

  • Device type

  • Website usage data

d. Marketing and Communications Data

  • Preferences in receiving marketing communications

3. How We Use Your Personal Data

We process your personal data based on the following lawful bases under GDPR:

  • Performance of a contract – to process and deliver your orders

  • Legitimate interests – to improve our services and prevent fraud

  • Legal obligations – to comply with applicable laws

  • Consent – for marketing communications (where applicable)

We use your data to:

  • Process and fulfill orders

  • Communicate order updates and respond to inquiries

  • Provide customer support

  • Improve our website and services

  • Detect and prevent fraudulent transactions

  • Send promotional communications (if you opt in)

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance.

Cookies may include:

  • Essential cookies (required for website functionality)

  • Analytics cookies (to understand user behavior)

  • Marketing cookies (if applicable)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

5. Sharing Your Personal Data

We share your personal data only when necessary and with trusted third parties, including:

a. Dropshipping Suppliers

To fulfill orders, we share:

  • Name

  • Shipping address

  • Contact details

b. Payment Processors

Payments are securely processed via:

  • PayPal

  • Credit/debit card providers through Wix

We do not store full payment card details.

c. Service Providers

  • Wix (website hosting and infrastructure)

  • Shipping and logistics partners

  • IT and analytics providers

All third parties are required to process your data securely and only for specified purposes.

6. International Data Transfers

As we operate globally and serve customers outside the EU, your personal data may be transferred to and processed in countries outside the UK/EEA.

Where such transfers occur, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Transfers to countries deemed to provide an adequate level of protection

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Comply with legal, accounting, or reporting obligations

Typically, order-related data is retained for up to 6 years for tax and legal purposes unless a longer retention period is required.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including secure servers and encryption where applicable.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

9. Your Rights Under GDPR

Under the GDPR, you have the following rights:

  • Right of access – request a copy of your personal data

  • Right to rectification – correct inaccurate or incomplete data

  • Right to erasure – request deletion of your data

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent at any time (for marketing)

To exercise any of these rights, please contact us at:
snugglnestt@gmail.com

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority.

In the United Kingdom, you can contact:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

You also have the right to contact your local data protection authority if you are located outside the UK.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

SnugglNest
Walsall, United Kingdom
Email: snugglnestt@gmail.com
Phone: 07756484610

bottom of page